16 Answers

Anyone else putting a claim in to Ryan Air for the cancelled flights on the 28/11/2014?

Asked by: 5th December 2014 ,

Due to depart Lanzarote 11:45 on the 28 Nov 2014 finally left the Island at 10:17 on the 30 Nov 2014 for London Stansted, also aware there were delays for the East Midlands and Birmingham.

What are passengers expecting in the way of compensation from Ryan Air.

 


16 Answers



  1. Kitty on Dec 05, 2014

    Why not just enjoy the fact that you got a couple of extra days instead of joining the compensation bandwagon. It’s not like you lost any of your holiday.



    • Julie Otty on Dec 05, 2014

      Hi Kitty

      If you think having your flight cancelled at 17:30 hours on the Friday after sitting all day in the airport then getting up on Saturday at 4 am to get to the airport to catch the flight, sit at the airport till 17:00 for it to be cancelled again getting up Sunday at 03:45 to catch the flight at 7am which did not leave until 10:17 hours constitutes having extra days added to our holiday to enjoy ……… I really think you are on a different planet to the rest of us. Unless of course you enjoy sitting in a crowded airport !!!!!! Forgot to mention we were privileged to receive 5 euros each for a drink and a snack……. have you tried buying anything in Lanzarote Airport?

      It really does not pay to pre judge people without knowing the facts.

      Regards Julie



  2. Joe Strummer on Dec 05, 2014

    Kitty – are you for real ? Whilst I generally never want to go home and back to work – for most of us that’s the reality and on the day I’m going home – I just want to be home.

    I obviously do not know the full circumstances but I can think of nothing worse than hanging about an airport waiting on a plane for hours on end – not exactly an extra few days of your holiday to savour – even if you are in a hotel – you cannot really relax into holiday mode knowing the phone could ring and you need to get to the airport

    Fact – when you buy an airline ticket – you enter into a contract – the airline provides the goods – they fly you – and you pay for the goods – If that contract is broken – you are entiltled to claim – its not a bandwagon (although I understand where you are coming from) but Julie didnt get what she paid for and is entitled to claim



  3. Kevin Burton on Dec 05, 2014

    I think you will find that the cancellation was caused by circumstances beyond there control and consequently they will probably not consider compensation.



  4. Tom Iles on Dec 05, 2014

    Kitty. I must agree with Joe on this one. You infer that they just had their holiday extended by two days. They were stuck in an airport and probably had to arrange overnight stays and taxis etc, all at their own cost. I would be interested to see what form of help was offered by Ryanair.



    • Julie Taylor on Dec 05, 2014

      Hi Tom

      Ryanair did very little for us, except the constant lies, we were contacted by our meet and greet company on both Friday and Saturday to tell us our flights were cancelled and they were monitoring the situation. On both days Ryanair refused to admit the cancelations till long after the texts were received. Ryanair treated us like cattle we were hoarded on to coaches with people from other cancelled flights. we were the lucky ones some were told no more accommodation was available and they had to get out of the airport as it was closing at 01:00. Please bear in mind during our delay, flights were arriving and departing…….. including Ryanair flights.



  5. Joe Strummer on Dec 05, 2014

    Kevin – you are probably right but entitled to make enquiries nonetheless.

    They get away with it far too often – imagine ordering and paying for say a TV set and then they don’t deliver it or deliver a different model – its the same principle.

    I’m bad enough when delayed a couple of hours !!

    On a slightly different note – If anyone here is going to CT in December – can you pop into the Dolphin and ask if they are closing for a few days after New Year and post it on here ?
    They closed for a few days this year I recall and we fly out on 5 January and wanted to know if they were doing the same next year.

    Thanks in advance



    • Barbara Wood on Dec 05, 2014

      we are going over on sunday i will ask at the Dolphin for you



  6. Wendy Middleton on Dec 05, 2014

    I think that they have to pay out with any delay over three hours now Julie – not sure what the exceptions are though. Its no fun when your flight is delayed – I remember once when our daughter was really small having to wait around in a hot, cramped airport with insufficient seating.

    For some people on that holiday, I’m sure it was late back from holiday = late back to work = no pay.

    I do know someone who recently received payment from a flight which was delayed a few years ago.



  7. Kitty on Dec 06, 2014

    Whoa, calm down kiddies. We are obviously not on the same wavelength. I now feel the need to explain – my original response was meant to be a tongue in cheek comment , a typical O’Leary remark. I am not dismissing the inconvenience of your situation, it must have been horrendous. Ryanair are famous for rubbish customer service, to put it politely. I have never used them and never will. My advice would be don’t give them your cash in future.



    • Tom Iles on Dec 06, 2014

      Nice swerve Kitty. Were you ever in politics?



      • Kitty on Dec 06, 2014

        So cynical Tom, and so so wrong.



  8. david charles hind on Dec 06, 2014

    Joe Strummer,why dont you ask the Dolphin Inn Lanzarote directly on facebook ?



  9. Marian Walker on Dec 07, 2014

    We were delayed as well, but not for as long as these guy’s we were 26 hours this was at the same time as the Rynair fiasco, we were with Jet 2 and can only praise them for how they dealt with the situation. They kept us very well informed and got us on coaches and to hotels, as quick as they could, yes we were stuck at the airport for hours but it was a lot to organise. with regards Rynair the passengers were not treated well we did see that they did not seemed to be kept informed. When you are due to go home we just want o get on the flight and home to our own house.



  10. Joe Strummer on Dec 08, 2014

    Barbara – Many thanks

    David – I would but I do not use Facebook or Twitter